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Q |
Are all your products fresh and genuine? |
A |
Definitely and with 100% assurance given. We never sell anything other than genuine brand items on our website.
Our products are sourced from around the world, so a small number of the products sold on our website may look slightly different from what you have at home, but the products are still 100% genuine and produced by the original manufacturer for that particular brand. For example, a product sold in the US may differ in appearance from the same product sold in France or Japan, but the product is still genuine.
Freshness is also 100% guaranteed as we keep all stock in a temperature controlled environment prior to shipping and subject to regular quality control checks. |
Q |
Do you have a catalogue? |
A |
No, but everything available is listed on our website with photos and general descriptions. Our website is updated in real-time ensuring everything listed is available for immediate shipment. |
Q |
Do you provide samples? |
A |
Sometimes. As we have some of the lowest prices on the internet together with free shipping, additional samples are not always supplied. However, we do include free samples in orders if they are available. Please note free samples can only be sent and be included with an order. Samples can be requested using the special instructions box when you checkout. |
Q |
What if I can't find something listed on your website? |
A |
Quite possibly. We have an extensive global supplier network which ensures our product range is the largest anywhere on the internet so we just might be able to find what you're looking for, even if it's been discontinued in your country. If you have ordered an item before but don't see it listed anymore, it is most likely just sold out. We are normally able to replenish stock within a week so keep checking regularly. If the item you're looking for has not been relisted after a week, please contact us and we can advise when new stock is likely to arrive. |
Q |
I have x type skin, with y characteristics and z problems. What type of product would suit me best? |
A |
Our specialty is to source for all major brands, from all around the world and selling at the lowest prices on the net, with free shipping and with a loyalty programme offering significant discounts on top of the best prices. To be able to do this we operate on a very tight cost budget and do not employ any skin or color specialists, nor have the technology to answer this type of question. Rather than try and just give you an answer, we would rather be honest and suggest you to obtain the answers elsewhere such as from the respective brands or specialist sites, and then get the best purchase price from us. |
Privacy & Security
Q |
Are my details secure? |
A |
Yes! All the information we ask for when you place your order is essential for us to process your order and keep you up to date on the latest offers available from us. We use the latest SSL encryption (128 bit) technology to ensure all your details are kept secure. We never sell, rent or pass on any of your details to other parties. |
Delivery
Q |
How long will it take to get my order? |
A |
Please note that this is only a rough guide. Delivery times will depend on the postal services in your area. All orders are sent from our distribution centre within 24 hours of the order being placed.
For Free Shipping (Registered Pos where signature is required for delivery):
4-6 postal working days for capital cities.
NB: We suggest having parcels sent to your workplace if you are not able to sign for delivery at home.
For Free Shipping (Non Registered Post, no signature is required on delivery. Please note that secure delivery cannot be guaranteed with this shipping option and it cannot be tracked):
10-14 postal working days for most destinations.
For Express Post:
2-3 days to anywhere in the world. Express Post is trackable online at http://www.hongkongpost.com
Rates for Express Post shipping are:
USA (including Hawaii and Alaska), Canada, Australia and Oceania, Asia = US$10 per order
For Express Post, please note over 25% of deliveries are late due either to customs hold ups or because nobody is at home to sign for and receive the delivery.
We will refund the extra charge for customs delays but not due to lack of signatory.
If your order has not been delivered within the times shown above, please contact your local postal services using the postal reference number provided in your shipping status. This is e-mailed to you when your order is dispatched (see 'How will I know when my order has been shipped?' below).
You can also check your order status and postal reference number at our merchant website.
Please note that occasionally customs inspections may also delay delivery by a few days.
Still can't find your order? Please contact our merchant orders department at orders@StrawberryNET.com. Please include your order number on ALL correspondence to ensure prompt service.
Important Notice On Fragrance Shipping:
Fragrance has to be shipped and handled separately according to International Regulations.
Items marked with an asterisk * will be sent free of charge with Skincare and Make Up. |
Q |
What if my order hasn't arrived after 14 working days? |
A |
Delivery times do vary and depend on the postal service to the destination. While tracking is available for registered airmail, the best option would be to check with your local post office as sometimes notice of attempted delivery may have been misplaced. Contact details of your local post office can be obtained through the website of your country's postal service. We may be able to trace your parcel if it isn't at your local post office, but please note that a full trace will take a minimum of 7 days due to postal requirements. |
Q |
Do you ship to my country? |
A |
Yes. We can ship to anywhere on the planet that receives regular postal services. |
Q |
Do you ship to PO Boxes/APO/FPO Addresses? |
A |
Yes, we can ship to valid PO Box and military addresses. However, we can only ship by non registered post to such addresses as this is the only method that does not require a signature on receipt. |
Q |
Will there be any taxes/customs duties? |
A |
The majority of countries, particularly U.S.A., Australia, Japan, Korea, do not charge customs duty on small packages dispatched by air post. In cases where duty is charged to the customers in some European countries, then please collect the package, pay any fees due and then e-mail, fax or post your receipt to us and we will reimburse you. |
Q |
How can I pay you through PayPal? |
A |
Upon reaching the payment section of the checkout process, select the 'PayPal' payment option and input your registered PayPal e-mail address in the space provided. |
Q |
What happens if I'm not happy with the product I received? |
A |
Any problems with items you received must be reported to us within 14 days of receipt. We guarantee refund of money without question if you are dissatisfied in any way. Items must be returned in the original condition in which they were received.
If you have ordered the wrong product, you can still return for a full refund but please note that the items must be unopened and unused. If there is any defect in the product on receipt then it may be returned to us for a refund at that time.
Please contact us at customer@VisitAllIn.com before returning anything so we can inform you where to send and how to arrange the refund.
Returned items will be refunded using the same method used to make payment for the order. Return postage will be reimbursed in case of damaged, defective or incorrectly sent items and will be credited using the same method used to pay for the order, or through store credit in special circumstances.
Important note on returning fragrances:
Please check your fragrance orders carefully, as fragrances can NOT be returned under any circumstances due to international aviation restrictions. |
*All genuine brand guarantee, best prices on the net, money back if you are not satisfied!
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