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Returns and Cancellations

 

We willhave your order dispatched within 24 hours.

 

If you change your mind for any reason, the cancellation will be acceptable within one hour by e-mailing us at orders@StrawberryNET.com. Any details received after that we will try to help but may not be possible as order packing and dispatch may have already been taken place.

Our merchant guarantees refund of money without question if you are dissatisfied in any way. However, notification MUST be made within 14 days of receipt. Items must be returned in its original condition in which they were received, and regret to inform that we cannot offer a refund once the product has been opened and used.

If there is any defect in the product on receipt, once opened, it may be returned to us for a refund at that time. Please check your fragrance orders carefully, as fragrances can NOT be returned under any circumstances due to international aviation restrictions.

 

For credit card refunds, please note that our merchant can only refund the total cost of goods. If there are shipping charges to be refunded our merchant will offer you a credit off your next purchase or refund via Paypal.

 

Please note that, customers are required to quote their order number for returns and cancellations.

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